Cancellation policy

1. What a subscription is

The monthly programmes – “Individual training programme – 1 month” and “Individual training programme + WhatsApp support” – can be bought for one month or as a subscription. A subscription is the same programme, continuing month after month until you cancel it.

There is no discount for a subscription: at the time of purchase, a month costs the same as a one-off purchase. The price is shown on the product page.

2. Payments

The first payment is made at the time of purchase. The following payments are collected automatically by Shopify Payments every month – one month after the previous payment – using the same payment method.

We may change the price of the subscription only if we tell you by email at least 30 days before the first payment at the new price. Until then you can cancel the subscription, and you will not pay the new price.

3. How the programme continues

Each paid month extends the programme by one month – from the day after the previous month ends – so the plan continues without a break. This also applies if the payment only succeeds on a retry. If the break was longer, for example if a month was skipped, the next month starts with the week of the plan that Jānis publishes.

4. How to cancel

You can cancel the subscription at any time in your account in the milesavers.lv shop or by writing to info@milesavers.lv. The link to manage your subscription is also in your Mile Savers app profile.

After cancellation, no further payments are collected. You receive the month already paid for in full; we do not refund money for it, unless you exercise the right of withdrawal.

If we have to end the subscription – for example, if Jānis can no longer coach – we will tell you by email. After that no payments are collected, and we will either complete the month already paid for or refund its unused part.

5. If a payment fails

If a payment cannot be collected – for example, because your card has expired – Shopify tells you by email and tries again, up to three times, seven days apart. If you need to change your card, write to us and we will send you a link to change it.

If the last attempt also fails, the subscription is cancelled and we let you know. The programme ends on the last day of the last paid month.

6. Right of withdrawal

The 14-day right of withdrawal from the first purchase is described in the right of withdrawal policy. The monthly payments that follow continue the same contract and do not start a new withdrawal period.