Right of withdrawal
1. The basic rule
You have the right to withdraw from the contract within 14 days without giving a reason. For programmes and the consultation the period starts on the day the contract is concluded; for goods – on the day you receive them (section 4).
To exercise the right of withdrawal, tell us your decision unambiguously:
- online, with the “Withdraw from the contract” function – app.milesavers.lv/atteikties (the link is also in the shop footer);
- by email to info@milesavers.lv;
- or with the form in section 6.
If you use the online function, we will send you, without undue delay, a confirmation that we have received your withdrawal, on a durable medium (by email), stating its content and the date and time it was submitted.
The deadline is met if you send the notice before the period ends.
For a subscription, the 14-day period starts on the day of the first purchase. The monthly payments that follow continue the same contract and do not start a new withdrawal period – you can, however, cancel the subscription at any time (subscription policy).
We refund the money within 14 days of receiving your notice, by the same means you used to pay. We charge nothing extra for the refund.
2. If you ask us to start right away
Before buying, you tick a box on the product page – without it, the programme or consultation cannot be bought:
- “First steps to healthy running” and the monthly programme: ☐ I agree to the terms of purchase and ask you to start preparing my plan right away.
- Programme with WhatsApp support: ☐ I agree to the terms of purchase and ask you to start my programme right away.
- Video consultation: ☐ I agree to the terms of purchase and ask you to start arranging the consultation right away.
With this box you ask us to start immediately, without waiting for the 14-day withdrawal period to end, and you confirm that you know:
- if you withdraw within 14 days, you will pay for the part of the programme already provided (section 3);
- once the programme or consultation has been provided in full, the right of withdrawal is lost.
If your order does not contain this consent – for example, if you bought another way – we will ask you again in the app. If you do not confirm, we will start preparing your plan after the 14-day withdrawal period ends.
3. How much we refund
If the programme has not started yet – Jānis has not yet published the first week of the plan – or the consultation has not taken place yet, we refund the full amount.
If the programme has started at your request, we keep the share that corresponds to the programme days already passed and refund the rest. Amount kept = price × days passed ÷ programme days.
Days passed are counted from the day the first week of the plan was published to the day we received your withdrawal, both days included. Programme days: “First steps” – 21; monthly programmes – the number of days in the programme month.
Example: a monthly programme for €129 started on 1 October and lasts until 31 October (31 days). We received your withdrawal on 10 October: 10 days have passed, so we keep 129 × 10 ÷ 31 = €41.61 and refund €87.39.
Video consultation. If you withdraw within 14 days of purchase and the call has not taken place yet, we refund the full amount. After 14 days the consultation can no longer be cancelled, but it can be rescheduled up to 24 hours before the call, no more than three times. If the consultation has taken place at your request, no refund is due.
Subscription. If you withdraw from the subscription within 14 days of the first purchase, we calculate the refund in the same way as for a monthly programme and cancel the subscription – no further payments are collected.
After withdrawal you no longer receive new weeks of the plan. The plan already published and your data remain available in the app, and you can download them in your app profile.
4. Goods
You may withdraw from a purchase of goods within 14 days without giving any reason. The period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take possession of the goods. If an order contains several goods delivered separately – 14 days after you receive the last one.
How to withdraw – as in section 1 (the “Withdraw from the contract” function, email or the form in section 6).
Send the goods back to Jānis Višķers, Malduguņu iela 12, Mārupe, Mārupe municipality, LV-2167, Latvia, without undue delay and in any event no later than 14 days after you told us of your withdrawal. The deadline is met if you send the goods back before the 14 days expire. You bear the direct cost of returning the goods.
We refund everything you paid for the goods, including the delivery charge if you paid one, without undue delay and no later than 14 days from the day we received your notice, using the same means of payment you used. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning – for example, wearing the apparel rather than trying it on.
Mile Savers apparel is made to order, but it is one design for everyone, not personalised for you, so the right of withdrawal applies.
5. If the goods or the service do not conform to the contract
The right of withdrawal is separate from your rights if the goods or the service do not conform to the contract. If the plan or the app is not as promised, write to us – we will agree on a correction or a refund. For goods that do not conform to the contract you can make a claim within two years of the day you received them – write to info@milesavers.lv with a photo, and we will agree on replacement, repair or a refund. This does not limit your rights under the Latvian Consumer Rights Protection Law.
Last changed on 04.11.2026.
6. Withdrawal form
Fill in and send this form only if you wish to withdraw from the contract.
Addressee: Jānis Višķers, self-employed person, Malduguņu iela 12, Mārupe, Mārupes novads, LV-2167, Latvia, info@milesavers.lv
I hereby give notice that I withdraw from my contract for the purchase of the following goods / the provision of the following service (delete as appropriate): …
Ordered on / received on (delete as appropriate): …
Name of the consumer: …
Address of the consumer: …
Signature of the consumer (only if this form is sent on paper): …
Date: …